## Help Content

**Title:** Contacting Support
**Format:** Troubleshooting article
**Audience:** All
**Slug:** contacting-support
**Purpose:** Know your support options and how to get help fast.

**Content:**

If you hit an issue that the help articles do not solve, ReiSearch Support can help directly. Here is how to reach us and what to include for the fastest response.

### Before Contacting Support

Check these first. Most questions are answered faster in self-service.

- Search the Support Center for your topic. The hero banner includes a search bar that scans all help articles.
- Browse the eight topic categories: Dashboard, My Network, Profile, Directory, Property Search, My Properties, Submit a Property, and Getting Started.
- Review the Frequently Asked Questions section on the Support page.

### How to Reach Support

**Contact Customer Support (recommended)**
Navigate to Settings > Support or go to /support. Click "Contact Customer Support" to open the support form. Fill in your name, email, and a description of the issue.

**Email**
Send your issue to support@reisearch.com. Include the email address associated with your account.

**Chat With Support**
Chat is listed as "Coming Soon" on the Support page. When live, it will be the fastest option for simple questions.

### What to Include in Your Request

Faster responses start with complete information. Include:

- The email address on your ReiSearch account
- A brief description of what you were doing when the issue occurred
- The date and time (with time zone)
- Any error message or code you saw
- A screenshot of the issue (if applicable)
- Your browser name and version (Chrome, Firefox, Safari, Edge)

### Response Times

Support responds in the order requests are received. Typical response times:

- Email support: Within 1 business day
- Support form: Within 1 business day
- Phone support: Not currently available

### Account Verification

For account-related requests (password reset, email change, 2FA removal), Support may ask verification questions to confirm your identity. Have your full name, company name, and last login date ready.

### Feedback and Feature Requests

Not every contact is a problem. Use the Feedback button in the Dashboard sidebar to submit product suggestions or report something that worked well. Support can also route feature requests to the product team.

**Next steps:**
- Login, Password, and MFA Issues
- Frequently Asked Questions
- Support Center Overview

**Status:** Draft v0.1