01 Cannot Run A Comp

Not Enough Tokens

Each comp run costs [BASIC_COMP_COST] tokens. Check your balance in the Tokens Wallet on the Dashboard.

• Free plan: You can still run comps at $10 per run (pay-as-you-go). Token bundles are available in Billing.
• Starter, Core, or Scale plan: Your monthly allowance renews each cycle. If you are out, purchase a token bundle or upgrade your plan.

If your balance is zero, the platform shows a purchase modal with three options: buy a token bundle, upgrade to a higher plan, or earn tokens through remaining checklist items.

Invalid or Unrecognized Address

Enter the property address in the comps input field starting with the street number. Results populate as you type. If the address does not appear:

• Try the street number and street name only (omit unit numbers, directionals, or ZIP codes at first).
• Use the address as it appears in county records or the tax assessor database.
• If the property is new construction, it may not be in our database yet. Try a nearby address and adjust manually.

Comp Results Did Not Load

Comps run in the background. If the results page is blank or stuck loading:

• Refresh the page and check the Notifications panel. Comp results appear there when ready.
• If you navigated away before results loaded, return to the property detail page and click "Run Comps" again. Previous results may be cached and linked to the property.

Browser or Connection Issue

ReiSearch requires a stable internet connection. If multiple comp runs fail:

• Check your connection and refresh.
• Clear your browser cache and try again.
• Disable ad blockers or privacy extensions that may interfere with API calls.

Still Not Working

Contact Support through the Support page or email support@reisearch.com. Include the property address and a screenshot of the error.

Next steps: - Understanding Tokens - Buying Token Bundles - How AI Comps Work - Reading a Comp Result