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Troubleshooting

07 Export Failed Partial Data

Exports from ReiSearch generate PDF or CSV files from your data. If the export fails, takes too long, or produces an incomplete file, try the following.

3 min read

Browser Causing the Issue

Browser settings or extensions can interfere with file downloads.

  • Disable ad blockers, pop-up blockers, or privacy extensions and try again.
  • Check that your browser allows downloads from reisearch.com.
  • Try a different browser (Chrome, Firefox, or Edge).
  • Clear your browser cache and cookies, then restart.

PDF Export Missing Pages or Data

If the exported PDF has blank sections, missing pages, or truncated content:

  • Open the source data (property profile, comp results, or presentation) and confirm all fields are filled.
  • Very long notes or custom text fields can break page layout. Shorten them and re-export.
  • Check that images loaded correctly in the source before exporting. Corrupted or slow-loading images may not render in PDF.
  • Try a different template if available on your plan.

CSV Export Missing Rows or Columns

CSV exports from comp results or data tables may appear incomplete if:

  • You have active filters applied. Clear all filters and export again.
  • The dataset is very large. Split your export into smaller date ranges or subsets.
  • Some columns contain special characters that the CSV formatter does not handle. Check for unusual punctuation in addresses or notes.

Export Button Not Responding

If clicking Export does nothing:

  • Refresh the page and try again.
  • Check your internet connection.
  • Verify you have the required tokens or plan access for the export type. Some exports may consume tokens on free plans.

Partial Data in Comp Exports

If a comp export contains fewer results than expected:

  • The comp run may have returned fewer comparables. Not every search finds 10 matches.
  • Some comps may have been excluded due to data quality filters. The export includes only validated results.
  • Check the comp results on screen first. If the full data is visible there but missing from the export, try exporting again.

Still Not Working

Download the file on a different device or network to isolate the cause. If the issue persists, contact Support with the export type, file format, and a description of what is missing.

Next steps: - How AI Comps Work - Generating a Presentation - Understanding Tokens