05 Cannot Find Property

Check the Correct Tab

The Properties page has seven tabs, each showing a subset of your properties. Look under:

• Drafts — Properties you started but have not shared or published.
• Shared — Properties that were shared with you by other users.
• Published — Properties you published to the Marketplace.
• Offers — Properties where you have submitted or received an offer.
• View All — Every property you have access to, regardless of status.
• My Folder — Properties organized into custom folders.
• Address Requests — Properties where a request was made for details.

Use the Search Bar

The Properties page includes a search-by-location field. Type the address, city, or ZIP code. If the property exists in your account, it appears in the filtered results.

Check Filters

The filter bar above the property list may be narrowing results. Clear all filter chips:

• Deal Type
• Price range
• Year Built
• Stories
• Beds and Baths
• Home Type

With no active filters, every property in your account appears in the active tab.

Property Shared Under a Different User

If someone shared a property with you, it appears under the Shared tab, not Drafts. If you cannot find it there:

• Ask the person who shared it to confirm they sent it to the correct email address or account.
• Check your Notifications for the share notification.

Property Was Archived or Deleted

You can archive or delete properties from the context menu (three-dot icon) on any property card. If you archived a property, it moves out of the active portfolio view. Contact Support if you need to restore an archived property.

Universal Search

The global header search bar searches across people, properties, cities, and ZIP codes. Type the address or property name there. Results are categorized by type and show type-ahead suggestions.

Next steps: - Adding a Property Draft - Sharing a Property - Publishing to Marketplace - Folders Overview