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Popular support topics
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Get unstuck
What is getting in your way?
Start with the problem you see.
My comp run failed or is stuck
Check run status, credits, and subject-property details before retrying.
Find a solution →No comps match my filters
Distinguish an empty run from results hidden by search or filters.
Find a solution →Property information or images are missing
Review source coverage and verify or correct the property record.
Find a solution →Someone cannot access a shared folder
Review membership, access levels, and saved folder permissions.
Find a solution →I cannot publish or change a presentation link
Review owner access, link settings, passwords, and expiration.
Find a solution →The property address is visible in my presentation
Control how the address appears in shared presentations and exports.
Find a solution →Get personal support
Sign in to create and track support requests.Use authenticated support for account, billing, or a specific product issue.
Make your request easier to resolve
Include the page you were using, what you expected, and any error message. Add a screenshot with private information removed.
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