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Folders

Folders on mobile & troubleshooting

How folders adapt on a phone, plus quick fixes for common issues like out-of-date lists.

Folders work the same on your phone as on the web — the layout just adapts to the smaller screen. Here’s what changes, plus quick fixes for the occasional hiccup.

Start from the Dashboard

  1. Sign in to ReiSearch on your phone and open the Dashboard.

  2. Open the main navigation and select Folders.

  3. Use the compact view-and-category selector at the top of the Folders page to switch what you see.

Folders on your phone

  • The view tabs and categories collapse into a single dropdown at the top — tap it to switch views or pick a category.
  • The header actions become compact icon buttons (Create, Refresh, New category).
  • Each folder is a card. Tap it to expand and see its Subfolders and Properties, with the same actions (Add Sub-Folder, Add Properties, Manage Permissions, Rename, Delete) in its menu.

Focus mode

When you open a folder to edit it, that folder is highlighted with a ring and the others dim slightly — so it’s clear which one you’re working on. It clears as soon as you close the editor.

Troubleshooting

Frequently asked questions

My folders didn’t load.

If you see a “Couldn’t load your folders” card, tap Retry. You can also tap Refresh in the header to re-pull everything from the server.

A single property won’t load.

A property that fails shows “Couldn’t load this property” — just tap retry on that row to try again.

I can’t find a folder I expected to see.

Check which view you’re in (All folders vs. My Folder vs. Shared with Me) and whether a category filter is active — selecting All folders clears the filter. A quick Refresh helps if it was just added.

I have a lot of folders.

Use the pagination controls at the bottom of the list to move between pages, and change how many show per page (10, 20, or 50).

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